The following Terms & Conditions apply when booking a flight with KAS Helicopters
All tours are sold on a per seat basis. All flights are confirmed with a minimum of 2 passengers unless otherwise stated. Single passengers are welcome, however the flight is not confirmed until a second passenger is travelling.
- Date of tour
- Tour name
- Passenger first and last name
- Number of passenger’s travelling
- If children are travelling please specify age
- Passenger’s weight
- Passenger’s Hotel name — for courtesy transfer (if required)
- Intended Payment method — credit card details, cash, voucher.
- Email address and mobile phone number
Please advise if the guests are celebrating a special event — birthday/ honeymoon etc. We will do everything we can to make their experience extra special.
Please advise the level of assistance required for any disabled passengers and whether the passengers are in a wheelchair, so that we can accommodate their needs with ease. Please note that wheelchairs can be carried on selected aircraft only, and they must be collapsible.
*** Due to OH&S requirements staff are not permitted to lift any passengers ***
Child Age/Infant Policy
An infant is a passenger who has not reached his or her 3rd birthday. Infants will not be carried in company aircraft unless accompanied by one parent or responsible adult. The infant may be carried in the arms of, or on the lap of the adult passenger, in an approved infant seat, or in a bassinet. A child is a passenger who has reached their 3rd but not their 13th birthday, and will occupy their own seat on the aircraft. Two children are able to share one seat if they are both under the age of 13, and have a combined weight under 77 kilograms. Any child must be accompanied by an adult on the flight. The minimum age for flights in a helicopter with no doors is 12 years.
For legal and safety reasons, all passengers are weighed prior to boarding the aircraft. Where a passenger’s weight at check-in exceeds that previously advised at the time of booking, the passenger may be prevented from boarding the flight by us, and any monies paid for that seat will be forfeited. R-44 helicopters have a maximum seat weight of 136kg. The Bell Long Ranger helicopter has a maximum seat weight of 136kg.
Guest No Show
In the event of a guest’s non-appearance for a pick up or flight, a 100% cancellation fee will be applied. If the flight is booked through a third party, the third party will be contacted immediately in writing to advise of the no-show, and of applicable charges. If you have booked direct with us, your credit card will be debited for the relevant cancellation fee.
In the interest of safety, all our tours operate weather pending. Flights will only be restricted when weather conditions such as low cloud, fog, gusty winds, or electrical storms are present in the area of the flight path. Flights can still operate in wet weather as visibility may still be deemed safe by the pilot. Should guests wish to cancel their flight due to wet weather but the flight can operate safely, a 100% cancellation fee will apply.
We understand that the unfortunate situation of guest illness does occasionally occur, and all efforts will be made to reschedule the guest to an alternate day, subject to availability. However if cancellation due to illness is made on the day of the tour and the guest is unable to reschedule to another time, no refund will be given. Naturally, if cancellation is made by the guest with more than 48 hours notice, no cancellation charge applies.
We will always endeavour to deliver our products as described in any of our advertising material or flight confirmations, however sights, flight paths and flight times may vary due to weather, air traffic control, or pilot discretion.
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