The following Terms & Conditions apply when booking a flight with KAS Helicopters:
Minimum Number
All tours are sold on a per seat basis. All flights are confirmed with a minimum of 2 passengers unless otherwise stated. Single passengers are welcome; however, the flight is not confirmed until a second person has booked, or the single person agrees to pay for the second seat.
Information Required
- Date of tour
- Tour name
- Passenger’s first and last name
- Number of passengers travelling
- If children are travelling, please specify age
- Passenger’s weight
- Passenger’s hotel name — for courtesy transfer (if required)
- Intended payment method — credit card details, cash, voucher.
- Email address and mobile phone number
Special Event
Please advise if the guests are celebrating a special event — birthday/honeymoon etc. KAS Helicopters will endeavour to do everything to make the occasion a special and memorable experience.
Passengers Requiring Additional Assistance
Please contact KAS Helicopters should you require additional assistance with handling mobility devices or personal aids. Please note that wheelchairs can only be carried on selected aircraft and must be collapsible.
*** Due to the KAS Helicopters Manual Handling Policy, OH&S requirements staff are not permitted to lift passengers ***
Child Age/Infant Policy
An infant is a person who has not turned 2 years of age and can be carried in the arms or on the lap of a restrained adult and provided with a supplemental loop belt also referred to as an infant seat belt. Infants will not be carried in company aircraft unless accompanied by one parent or responsible adult. A child is a passenger who has reached their 2nd but not their 13th birthday and will occupy their own seat on the aircraft. Two children are able to share one seat if they are both under the age of 13 and have a combined weight under 77 kilograms. Any child must be accompanied by an adult on the flight.
Weight Restrictions/Surcharge
As required under aviation compliance reasons, all passengers, regardless of age are weighed prior to boarding the aircraft. Where a passenger’s weight at check-in exceeds that previously advised at the time of booking, the passenger may be prevented from boarding the flight. Any payments made at time of booking may be forfeited.
The R44 helicopters have a maximum individual seat weight of 136kg. The combined passenger weight must not exceed 250kg.
Cancellation Policy
Cancellation of Scenic Flights and Tours:
- Up to 48 hours prior to departure – No charge
- Less than 48 hours prior to departure – 50% of flight cost
- No show – 100% of flight cost
Cancellation of Extended Tours, Custom Itineraries, and Charters:
- Up to 7 days prior to departure – 50% of flight cost
- Less than 7 days prior to departure – 100% of flight cost
Flight Cancellations by KAS Helicopters:
- In the event that KAS Helicopters cancels a flight, no cancellation charge will be applied. Every effort will be made to reschedule the flight at a time that suits the passenger’s schedule.
Liability for Additional Costs:
KAS Helicopters will not be held liable for any costs associated with airfares, accommodation, or any other expenses incurred as a result of helicopter flights that do not proceed as originally booked.
Guest No Show
In the event of a guest’s non-appearance for a pickup or flight, a 100% cancellation fee will be applied. If the flight is booked through a third party, the third party will be contacted immediately in writing to advise of the no-show, and of applicable charges. If you have booked directly with KAS Helicopters, the credit card used for the booking will be debited 100% of the cancellation fee.
Guest Illness
KAS Helicopters accepts that guest illnesses do occasionally occur. Should a guest provide at least 24 hours’ notice, the flight may be rescheduled for an alternate day, subject to availability. However, if cancellation due to illness is made on the day of the tour and the guest is unable to reschedule to another time, the passenger will be charged 50% of the booking cost.
If cancellation is made by the guest with more than 48 hours’ notice, no cancellation charge applies.
Inclement Weather
Flights will only operate during favourable weather conditions. If weather conditions such as low cloud, fog, gusty winds, or electrical storms are present in the area of the flight, the flight may be cancelled or postponed. Flights can still operate in wet weather as visibility may be deemed acceptable by the pilot. Should guests wish to cancel their flight due to wet weather, but the flight can operate safely, a 100% cancellation fee will apply.
Flight Routes
KAS Helicopters will endeavour to deliver our products as described in the advertising material. However, the flight path or flight time may vary due to weather, air traffic control, or pilot discretion.
Storage of Personal Belongings
Personal belongings may be held with KAS Helicopters for the duration of the scenic flight. Note: KAS Helicopters does not accept responsibility for any loss, damage, or theft of personal items left in the care of KAS Helicopters.
Disclaimer
All North Helicopters Pty Ltd and its affiliates, directors, employees, contractors, agents and assigns will not be liable for any damages, equitable or statutory damages or compensation, indirect, incidental, special or consequential damages or loss of profits whatsoever arising out of any reliance on the information, use or access of, or any inability to use or access, this website or any part of it, or any other site linked to this website.
Information
The information contained is subject to change without notice.
Availability of Web Site
All North Helicopters Pty Ltd takes no responsibility for the availability of the website or any issues that downtime of the site may cause. Every effort is made to ensure the accuracy of the KAS Helicopters website.
External Links
Any links to third party websites are provided solely for your convenience. All North Helicopters Pty Ltd has no control over the content of these websites and makes no endorsement of any of them. Please advise us if you consider any linked pages to be inappropriate, illegal or offensive.
Any enquiries should be directed to bookings@kashelicopters.com.
